Customer Management
Clienteling CRM and Customer Messaging for Luxury Retail
Know every client your teams have met, talk to them on the channels they use, and create on-brand outreach — connected to the visits and appointments already in Boutique DX.
One place for every client relationship
Contacts linked to every visit
Each contact brings together the client's visits and bookings across your boutiques. Filter by name, source, language or store, with a CRM analytics dashboard on top.
Works with your CRM
Sync contacts with Salesforce or Odoo, with a status badge on each contact, and open a client's conversation in Boutique DX straight from a link in your CRM.
Conversations on LINE
A one-to-one inbox for LINE conversations with real-time updates. Assign threads to advisors, see who has read them, and send photos with captions.
Booking messages that reach the right client
Bookings can be tied to a client's LINE account, so confirmations and reminders arrive where they will be read. Preview every message before it goes out.
On-brand outreach
Build emails from drag-and-drop blocks with your brand's images and reusable brand blocks, then export to HTML, copy for Outlook, or download a PDF for approval.
Privacy built in
Anonymize a contact when a client asks to be forgotten, and keep access to customer data limited by role and by store.
Latest updates
See all updatesSeptember 29, 2026 · Visitor Management
Visitor analytics by staff, @mentions in shift comments, and one filter design everywhere
See each advisor's visitors and service time, mention a colleague right in the schedule, and use the same filters across every page.
4 min read
September 16, 2026 · Shift Management
Attendance that matches payroll, shift rules for the right people, and LINE booking messages
Manager-only attendance entry, night hours and overtime rounding, rules that apply to just the staff you choose, and booking messages sent over LINE.
5 min read
August 31, 2026 · Customer Management
See who changed what, map your store's organigram, and send photos in Conversations
Staff and boutique pages now keep a before-and-after change history, job titles form a hierarchy, and advisors can send photos to clients from the inbox.
4 min read
